Terms of service

TERMS AND CONDITIONS

Privacy and security
The personal details given are handled as confidential and be only used by Angeline Jae, and they are not distributed to any third side.


Database description
Law (523/1999) 10 §
 concerning personal data collection. Last updated: 02.05.2012


Registerholder
Angeline Jae, Corporate ID: 2653563-6, Miekka 1 E 111, 02600 Espoo, Finland

Person in charge of the register
Angeline Özsolagay, +358(0)45 8073779, info(at)angelinejae.com
Register name
Angeline Jae-Customer register
Database function
The personal data collected from the customers is used to carry out the duties of customer service, such as delivering orders and billing. If the customer subscribes to receive e-mail updates on our latest news, offers and other current information we will send them by e-mail or mail.
Database content
First name, last name, date of birth, delivery address, zip code, country, phonenumber, e-mail address.
Official sources of information
Information is provided by customers by filling out a registration form with contact details.
Confidentiality
Angeline Jae does not give out information of the customer register to external parties.
Stored personal information
The database is stored and handled with confidentiality. Personal informations provided by customers are not kept in printed, manual format.

Payment methods
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Angeline Jae online shop uses Checkout payment-gateway service to transmit your payment.  Checkout is registered payment institution under the supervision of the Financial Supervisory Authority (FIN-FSA). Checkout Finland Oy (Corporation ID: 2196606-6), maintains this service.
Payment methods provided by Checkout payment-gateway service:
Payment by bank transfer
All finnish banks are available as a payment method. After selecting the payment method, the transaction process enters the selected payment system. After completing the transaction and returning to the webshop information of the succesfull payment is immediately registered.
Credit card
We accept Visa and Master Card. Obligatory information when paying by credit card is cardholder’s name, credit card number, security code and the end date of validity.
Security code is the 3-digit code on the backside of the card.
Visa Electron and Debit cards
We accept Visa Electron and Debit cards. Obligatory information when paying by card is cardholder’s name, credit card number, security code and the end date of validity.
Security code is the 3-digit code on the backside of the card.

Need help?
If you have questions or need help please contact us
E-mail: info(at)angeline.com
Call: +358(0)45 80 73 779 (monday-friday from 9am - 4 pm)

DELIVERY
Delivery time and price varies between countries.
We are delivered to your nearest post office where you can pick it up. You will receive a notice when the package has arrived and is ready for pick up.
Please note that during sales period delivery times may exceed the estimated time.

Finland
Free Delivery
Orders are delivered to your delivery address using by Online shop or with cash on delivery by mail: info(at)angelinejae.com
Order will be delivered within 1-3 working days.

Europe
Free delivery
Orders are delivered to your delivery address using by Online shop.
Order will be delivered within 3-8 working days.

Outside Europe
Delivery price 25€-55€
Orders are delivered to your delivery address using by Online shop.
Order will be delivered within 5-9 working days.

Delivery fees
We provide free delivery for all orders within the European Union. Prices are marked in Euros and include the VAT 24%. Please note; Outside of European Union, as ordering VAT free, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Angeline Jae cannot be held responsible for any damage or losses of goods by the Post.

EXCHANGE AND RETURN
You may exchange and return unused items within 7 working days of receiving the purchase. In Finland you have 14 days to return the goods from the day you have received them. You can exchange or return the item without any additional fee. Angeline Jae will not refund the original shipping costs outside Europe unless the item you have received is faulty or damaged.

Items should be returned new, unused and in the same condition as you received them. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoeboxes should also be protected as they are considered part of the product and your return may not be accepted if the box is damaged. Returns will be processed within 3-5 working days from the day we have received the returned item.

We reserve the right to change and modify our prices, delivery- and payment terms and other policies and information presented on the website at any time. Please read the delivery terms applying when making your order.

How to return the item
1. Fill out the exchange/return form. LINK or put the same information to a regular paper.
2. Pack the item you want to return carefully by using the original box and protective paper. Make sure the filled out exchange/return form is inside the package.
3. Mark the return address Angeline Jae, Miekka I E 111, 02600 Espoo and take the purchase your local nearest post office.

Please make your exchange item enquiries by email info(at)angelinejae.com or phone +358(0)45 8073779.